Clients reviews about Pegasus Appliance Repair

Just wanted to share a wonderful experience I had with this company. They did not ask me to write a review but I felt compelled to do so. I asked Chat GPT to find me a highly recommended company who could help fix my fridge/freezer that just broke down on us. I came across Pegasus Appliance Repair and saw that they could come the same day to look and possible repair it. Had a gentleman named Adrian who came to have a look and was very helpful and honest about the situation. They didn't have the part on hand but quickly got it ordered and came back a couple of days later to make the repair. We were about to buy a new fridge but we were assured that our fridge could be repaired much cheaper and continue to potentially work for years to come. Highly recommend them. ~ Rich R

Adrian arrived promptly @ time designated…..frig clicking on/off & making funny noises.Difficult to diagnose exact problem but expect faulty inverter module. The replacement part is available…..would return early next morning to install or possibly later today. Surprisingly 2 hrs later Adrian returns…..installs new part. Regrettably the issue not fixed…determined the control module relay switch not working……this part no longer available as frig over 10yrs old. Too bad. Having paid 50% of estimated cost was informed refund would be forthcoming….only charged for the service call. The next day received reimbursement via interac transfer…. While repair not possible the quality of service call was excellent as was followup on return of overpayment. Have absolutely no hesitation in recommending Pegasus. ~ Ron F

From my first call to the follow up after the service, every step with Pegasus was efficient, professional and well executed. We were able to get a same day appointment and Emil was amazing. He was able to pinpoint the issues quickly, had parts ordered and even asked if there wasn’t anything g else he could help with, so he repaired our refrigerator ice machine as well, all in one visit. We had a very strange hole in our dishwasher that created a leak. He located it, repairs it with epoxy rather than suggesting a new dishwasher. I received a call the next day that the parts arrived and he returned the same day to install them. He was quick, funny and made the experience easy and pain-free. And the cost was fair. We would absolutely recommend Pegasus and have already spread the word with friends and neighbours. Thank you for caring and keeping great service alive! ~ Michelle G

This company was a pleasure to deal with from start to finish. I requested an appointment through their online portal because it was after hours on a Saturday. The promised phone call came the next morning (Sunday) and an appointment was booked for Monday, a 2 hour window. The repairman Sergey sent me a text when he was 20 minutes away. He arrived on time, thoroughly assessed the problem and explained everything. He had to order a new part - it's a 12 year old washer but well built. He said it might be Thursday - he ordered the part immediately, right there on his phone. Well I got a call Tuesday afternoon, part has arrived, with an appointment for Wednesday at Noon! Same situation, Sergey showed up right on time, did the repair, tested everything. A very friendly guy and Excellent work! Considering the 2 visits, the part, and the excellent service, the price seemed fair to me. Thanks! ~ Tom S

To remove the old dishwasher and install the new one, I contacted Pegasus Appliance Repair. They responded quickly, and Adrian came to my house twice. He was enthusiastic, friendly, and professional. Since my English isn't very good, he recorded a video to explain to the plumber what needed to be done. The entire installation process was thorough and meticulous. After completing the installation, he carefully checked everything and helped me start the dishwasher for its first run. He patiently and attentively answered all my questions until I fully understood. I am very grateful for the high-quality service Adrian provided. It was a fantastic experience. ~ Yuezhu M

Extremely satisfied with the service from Pegasus for the repair of our dryer. I received a call back almost immediately after filling out their online form. They were able to send out a technician, Adrian, the very same day to take a look at the dryer. Adrian took the dryer apart and did a complete analysis to determine the issue. He even took the time to explain what he was checking and how it all worked. He ordered a replacement part and was able to finish up the job a couple days later once the part arrived. Very impressed with the prompt and friendly service. I will definitely be using them for future repairs and will be recommending to friends and family. ~ Alexandra C

My freezer wasn’t working correctly. The person answering the phone was friendly and helpful, and made an appointment for me the same day. The repairman came out, and he spent time figuring out what was wrong with the freezer. He also patiently explained everything to me. Unfortunately, the problem with the freezer wasn’t a small one, it needed a new compressor. He told me that it would be an expensive fix, and suggested it made more sense to get a new refrigerator. I really appreciated his honesty. I will definitely use Pegasus Appliance Repair Oakville again, because their pricing is reasonable, and you can trust them to be honest with their appliance repair service. ~ Steve T

I used Pegasus services before, for different appliance for my rental property. Easy to communicate and set up appointments, knowledgeable technicians in both occasions (this time was Gregory - thank you Gregory), repairs completed quickly. The only minor issue was that my tenant was seemingly not very pleased that he had to help remove and re-install the washing machine and dryer (stacked setup). I wish we were explained the need to remove the appliances to set repair at different time - in order for me to be there, or ask Pegasus to send a crew of two. Overall great service though, would definitely use their services again. ~ Cristian B

Pegasus Appliance Repair sent Adrian to resolve an issue with my recently installed dishwasher (by my renovations plumber), where the dishwasher was rocking in and out when loading or unloading dishes. Adrian is very knowledgeable and quickly diagnosed the issue and resolved it. He re-installed the dishwasher and secured it in place. He also ensured the corrugated plastic drainage hose was straight, without any kinks to prevent breakdown and future leaks. Adrian is awesome! I would highly recommend Adrian and Pegasus Appliance Repair for any appliance repair needs. This is my new go to for any appliance issues. ~ CJ C

I had a great experience with Pegasus Appliance Repair. I hired them to repair my dryer, and the service was completed within a very reasonable timeframe. The technician was professional, knowledgeable, and went above and beyond by also cleaning the exhaust duct/vent, which was an unexpected but greatly appreciated extra. The price was very reasonable as well, especially considering the quality of service and the additional work that was done. I would definitely recommend Pegasus Appliance Repair to anyone looking for reliable, honest, and fairly priced appliance repair service. ~ Anthony P

Emil took great care and time to thoroughly investigate the cause of the F10 error code on our dishwasher. Rather than stopping at the immediately visible issue—a torn door seal—he carefully explored all possible causes of the problem. He ultimately discovered that the issue was a cracked hose in the pump, which was difficult to access. Had we simply replaced the door seal, the problem would not have been resolved, resulting in additional time, expense, and another service call. We greatly appreciate Emil’s diligence and the time he took to properly diagnose the issue from the start. ~ W T

We had issues with both our washer and dryer. We called Pegasus and Sergei came the following day. He had the part on hand and the dryer was fixed the same day. He also cleaned tonnes of lint out of the body of the dryer (we clean our catcher and vent frequently) that can only be accessed when the drum is removed. The washer required a part be ordered, Sergei returned the next business day to install it. Reasonably priced, prompt service and everything is now working well. Great experience, highly recommend. ~ Cindy G

I had issue with my Viking fridge and Pegasus sent technician Gregory and found issue with invertor which was replaced and i called them after the installation for ice accumulation and they were prompt in sending Greg again to check and ensure all working properly and hope it does but what I was impressed was the helpful nature of Gregory and efficient service and response by Pegasus to send Greg again. This is what service should be so thank you Pegasus and you have made a satisfied repeat customer so thank you Gregory and Pegasus .. ~ Jawaid M

Contacted Pegasus Appliance Repair in Oakville for refrigerator (ice maker) and oven repair on same service call. Pegasus came out promptly and made the necessary repairs. His service is quality and value added when it comes to correct and lasting repairs. I added him to my phone contacts because he is forever more our go-to man for appliance service and repair. You won't go wrong, and additionally you will be supporting another small appliance repair service/business in our community. ~ Robert E

Professional, courteous and reliable service. They were able to accommodate an appointment within 24 hours to repair my dryer over the weekend. Adrian is very knowledgeable about appliances. He inspected the dryer thoroughly, found the cause of the problem and quoted the cost of the repair before proceeding. Upon my approval, he got the dryer up and running in one hour and cleaned up the area. Very upfront Company about fees and service expectations, I highly recommend Pegasus Appliance Repair. ~ Luis V

I’m so glad we found this appliance repair shop for my dryer that was faulty and made nasty squeaky noises when turned on…Adrian was a great help and he finished replacing a part in less than 30 minutes and made me believe that not all appliance repair agents are fraudulent and there is hope for genuine companies to exist aka Pegasus…Thank you Adrian, I hope to never call you again but if at all I am in any need for an appliance repair, you’d be my first call. ~ Sameer M

Had an issue with our washing machine and Pegasus got someone here quickly! Adrian came and was fantastic! Super friendly and professional. He knew what the issue was very fast and picked up the part the next day, returned and fixed the issue. He was super polite as well, which I personally don’t see in most service techs these days. Now we have a reliable appliance service for the next time we have an issue. Thanks Pegasus and Adrian :) ~ Melanie D

Dimitri was fantastic, came to fix our fridge that was having a lot of issues. We almost thought to purchase a new one. Dimitri came on the long weekend diagnosed the issue, after thanksgiving he came and installed the part we needed. Now it runs like a brand new fridge. This is a greT company and Dimitri extended the life of our fridge and saves us from spending more. Thank you and people should use this company, great value and piece of mind! ~ Yusuf

Was my first time using Pegasus and I would use them again. Everything about the service was professional and reliable. Emil was an experienced technician and knew what he was doing. The repair involved a Miele dishwasher. Emil diagnosed the problem in consultation with Miele. The parts were ordered from Miele. Within a week, the new parts were installed and dishwasher was back to 100%. It doesn't get much better than that. ~ Neil S

I have a Maytag Fridge that is over 35 years old and I had a control setting for the Freezer and Fridge that needed to be replaced. I had called on Pegasus Appliance Repair to see if Gregory was available who had worked on my Fridge previously and I was very satisfied for his professional services in the past and now. Highly recommended! Thank you. ~ Rolf K

Very impressed with the service received. Greg came out within a few hours of the call that my fridge -freezer was not working. He spent time to diagnose the problem and suggest a way forward. He ordered a spare part and took time to check the apparatus was working following its installation. The payment details and process were transparent. No surprises. ~ Ros M

Had an issue with my Whirlpool fridge that another repairman misdiagnosed. I contacted Pegasus, and Sergy came out the next morning. Within 5 minutes he found the real problem (a broken wire), repaired it, and had my fridge working in about an hour. Fast, professional, and knowledgeable. I now have a go-to for appliance repairs. Highly recommend Sergy and Pegasus. Thank you Sergy…. ~ Raymond O

I filled out the online form to request a service call for my tumble dryer. Within an hour I received a callback. I was surprised as it was Sunday afternoon. They arranged an appointment for the next day. I received text updates from Gregory on his arrival time. Gregory was professional and got the job done quickly. My dryer was restored to working order. Prompt professional service. ~ Karen M

Adrian was professional, friendly and provided exceptional service. Our Whirlpool washer wasn't working correctly, He diagnosed quickly, advised a new pump needed to be ordered, gave me a quote. Arranged to repair. He was here the next day! Installed pump, works perfect! Really great service, friendly staff. Highly recommend. Will use them again if future need arises. ~ Lori A

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